Shipping policy
Shining Rock Goods Shipping Policy
Last Updated: August 25, 2023
Introduction
Thank you for shopping at Shining Rock Goods. This Shipping Policy explains our shipping practices including the methods, timeframes, and costs associated with shipping our products.
Shipping Methods
We offer the following shipping methods:
- Standard Shipping: Delivery within 5-7 business days
- Expedited Shipping: Delivery within 2-3 business days
- Overnight Shipping: Next-day delivery
Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order as well as the shipping method selected. Costs will be displayed at checkout for your review before you complete your purchase.
Processing Time
Orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.
Shipping Restrictions
Currently, we only ship within the United States. We do not offer international shipping at this time.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your package until it arrives.
Damaged or Lost Items
If your order arrives damaged, or if you have not received your order within the specified delivery timeframe, please contact us immediately for assistance.
Contact Us
If you have any questions about our Shipping Policy, please contact us at:
- Phone: 828-251-0057
- Email: shiningrockmarketing@gmail.com
- Address: 12 Wall Street, Asheville, NC, 28801
- Hours: 11-5, 7 days a week